We want to help you with the services that Wyles Hardy & Co and this website can bring to you. Our on-line help will quickly assist with FAQ’s and site user queries.

Online Help

We want to help you with the services that Wyles Hardy & Co and this website can bring to you. Our on-line help will quickly assist with FAQ’s and site user queries.

Do you want to:

Know what a Live Webcast Auction is?

View our Equipment Sales Page?

Register as a Site User?

Register to bid?

Bid for the first time?

Listen to the auction but not bid?

Use an Apple Mac to bid?

Use AOL Mail Client Software?

Place a Commission / Proxy bid ?

Know How Much It Costs ?

Troubleshooting?

Read Our Payment Information?

Read Our Transport Information?

Read our Website Terms of Use?

Read Our Webcast Terms and Conditions?

Read our Conditions of Sale by Auction?

Read Our Copyright Notice?

If you prefer personal assistance, contact us by email or telephone, at any time during normal office hours – 9.00am to 5.30pm GMT (+1 during BST)

Email Help

auctions@wyles-hardy.co.uk for sale enquiries, payment information etc

privacy@wyles-hardy.co.uk to advise us of changes in your personal details, requests to be removed from mailing lists etc

phelpdesk@wyles-hardy.co.uk for website use enquiries

Please note that emails will be responded to as soon as possible, within normal office hours.

Fax Help

For assistance transmit to +44 (0)1442 834342

For general enquiries +44 (0)1442 832234

WHAT ARE LIVE WEBCAST AUCTIONS?

Webcasting relay’s live auctions, via the Internet, from the auction site to your personal/office computer screen, wherever you are in the world.

View and take part in the live auction, just as if you were there, without having to attend the auction site.

Two tools are required:

1. Access to the Internet.

2. A touchtone telephone with a separate line from your Internet connection unless you have a Broadband connection in which case you have both internet and telephone access on the same line.

Place your own bids through a dedicated Auction Tele Conference link direct to the auctioneer as if you were present at the auction.

To participate, there is a brief registration exercise followed by a simple download of required computer software.

Want to begin the registration process now?

Click here to register.

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REGISTER TO BID

Please note that you must be registered to take part in any auction, whether Webcast or attending the auction site in person.

Registration is in two parts:

i) Site User Registration

ii) Registration to Bid

Site User Registration is a once only process.

Registration to bid MUST be carried out for each auction you wish to attend or bid at via the webcast.

First time participants, lick on Site User Registration

Registered Site Users should log in to the webcast website and then simply click on the equipment sales page, select the auction sale of interest and proceed to the register to bid section.

Please note that to participate, a separate phone line from your internet connection is required unless you have a Broadband connection, in which case you have both internet and telephone access on the same line as bidding can only take place via the telephone link established through the log on procedures.

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EASY STEPS TO REGISTER AS A WEBCAST BIDDER

Before proceeding we would ask that you read and familiarise yourself with ALL our general terms & conditions and any schedule and notices applicable to a particular auction. These will be part of your legal obligations as a participant and you will not be able to proceed until you have signified your confirmation of acceptance by clicking the confirmation button.

Please note that you must be registered to take part in any auction, whether Webcast or attending the auction site in person.

Registration is in two parts:

i ) Site User Registration

ii) Registration to bid

Site User Registration is a once only process

Registration to bid MUST be carried out for each auction you wish to attend, or bid at via the Webcast.

First time participants click on Site User Registration.

You will be requested to complete and submit our standard registration document, which includes selection of your preferred user name and password.

Once registration formalities have been completed you are free to register to bid at upcoming auctions as advertised on our Webcast website home page.

Registered Site Users can simply click on the equipment sales page, select the auction sale of interest and proceed to the register to bid section.

Please note that to participate, a separate phone line from your internet connection is required as bidding can only take place via the telephone link established through the log on procedures. Unless you have a Broadband connection, in which case you have both internet and telephone access on the same line.

A touchtone telephone is required.

A download of the Webcast auction software is necessary as this facilitates the interface with the auction lots, currency converter, price display and audio stream.

On auction day it is strongly recommended that the auction software is downloaded approximately 2 hours before the auction is due to begin.

You can download the software at any time after your request to bid has been accepted. This will appear on your desktop screen following successful registration to bid and be confirmed by email.

The software will install the Wyles Hardy & Co. Webcast Icon (a green ‘&’ symbol) on your desktop screen. When you wish to join the auction, double click on the Icon and complete the Dialog prompts. You will need your Paddle Number (bidder number), Auction Show Number and Preferred Identification Name at this point

A further prompt on the Webcast tool bar will ask whether you wish to listen over the internet or by telephone, click telephone (assuming you wish to bid rather than just listen to the sale).

Your computer screen will now display the start screen or, if the auction is already underway, the current lot being sold. The screen will automatically update as the auction progresses.

In order to bid you must be listening on the telephone. You will have been provided with a specific, Auction Tele-Conference telephone number to dial details of which are on your sale registration confirmation.

If you are listening only, (not bidding on the telephone), through your desktop please be advised that there is a small time delay in transmission of around 10/15 seconds. If you wish to bid at anytime please bear in mind that because of the time delay you must bid using your touch-tone telephone.

You will need to ensure that you have your unique “paddle” number provided in the on screen confirmation and email, to hand at all times as the auctioneer will require confirmation of this.

If you are going to bid for the first time we suggest that you dial in 20/30 minutes using the published teleconference number before the lot you are interested in appears or at the very least 25 lots prior to that in which you have a particular interest. (This is particularly important if you are listening only and then wish to place a bid).

When wishing to bid on a particular item simply press “ then 1” on your telephone keypad to “raise your paddle”. Do not keep pressing the keys, this will not work, press and hold for a few seconds and release. To “ lower your paddle” press “ then 2” or if you wish to resurrect a bid on the lot displayed, having already pressed the “ then 2 “keys, press “ then 1” again.

You do not have to keep punching in " then 1” or “ then 2” against a particular item. The phone lines will be opened up to allow competitive bidders to bid “live” in the room. You will then be in direct communication with the auctioneer who will ask you verbally for a “YES” or “NO” on whether you wish to proceed with your bidding.

If you are the successful bidder the phone line will remain open to allow the auctioneer to confirm your paddle number/name and, if applicable, the number of lots purchased.

You will then be invoiced in accordance with our settlement terms.

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LISTEN TO THE AUCTION BUT NOT BID

You can follow the auction on your computer, via the audio stream, but the sound will be delayed by 10-15 seconds behind the live sound in the auction room.

Therefore if you wish to bid, the following procedure is not suitable.

Just to listen and view the auction lots, you need to register in the same way as you would to bid, in order to obtain the Webcast auction software as this facilitates the interface with the auction lots, currency converter, price display and most importantly the audio stream.

First time participants click on Site User Registration

You will be requested to complete and submit our standard registration document, which includes selection of your preferred user name and password.

Once registration formalities have been completed you are free to register to bid at upcoming auctions as advertised on our Webcast website home page

Registered Site Users can simply click on the equipment sales, select the auction sale of interest and proceed to the register to bid section.

Download the Webcast auction software.

On auction day it is strongly recommended that the auction software is downloaded approximately 2 hours before the auction is due to begin.

You can download the software at any time after your request to bid has been accepted. This will appear on your desktop screen following successful registration to bid and be confirmed by email.

The software will install the VirtualGavel Webcast Icon on your desktop screen. When you wish to join the auction, double click on the Icon and complete the Dialogue prompts. You will need your Paddle Number (bidder number), Auction Show Number and Preferred Identification Name at this point

A further prompt on the Webcast tool bar will ask whether you wish to listen over the internet or by telephone. Just select the "listen by streaming" button on the Webcast tool bar.

Your computer screen will now display the start screen or, if the auction is already underway, the current lot being sold. The screen will automatically update as the auction progresses

Please note that the audio will only be streamed over the internet when the sale commences.

Do not use this procedure if you want to bid.

You must be listening on the phone in order to bid.

Go to: Easy Steps to Register as a Webcast Bidder to obtain full details of how to bid in a live auction Webcast.

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IMPORTATN NOTICE TO APPLE MACINTOSH USERS

Unfortunately this service is not fully compatible with Apple Macintosh. However you can still bid in the Webcast Auction.

Apple Mac users can listen to the auction in real time like all other users, but will have to manually advance the sale catalogue (lots, descriptions and illustrations) by scrolling down the catalogue, lot by lot in time with the auctioneer.

1. Call the Auction Teleconference number provided – you will need your paddle number and possibly your password/preferred identification name, this will enable you to listen to the auction and bid by using the “ then 1” and “ then 2” keys to raise and lower your paddle.

2. Select the catalogue for the sale you wish to attend from the Auction Calendar Section of our website, and follow the auctioneer on the telephone.

3. Audio Streaming, the currency converter and lot price indicators are not available to Mac users at this time.

IMPORTANT NOTICE TO AOL MAIL CLIENT USERS

If you have an AOL email account there may be instances where you fail to receive the registration and confirmation emails that our system sends out.

This can be caused by the AOL email client’s “mail controls” being set incorrectly. Please check with your mail provider to make sure that you do not have any blocks or filters installed that may interfere with the delivery of external mail (mail from non-AOL users).

Please contact AOL technical support for assistance with the AOL email client software.

Alternatively, a Hotmail or Yahoo web email address can be set up quickly, and efficiently received email from our mailservers for registration purposes.

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COMMISSION/PROXY BIDS

If you wish to take part in an auction but are not free on auction day we are happy to progress commission bids on your behalf. Email auctions@wyles-hardy.co.uk with your request – this service is only available providing the request is received by 5.00pm 2 working days PRIOR TO THE AUCTION taking place. This service requires confirmation of terms and conditions prior to bids being accepted.

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KNOW HOW MUCH IT COSTS

There is no charge for Wyles Hardy & Co’s Live Webcast Auction Service. However, you will be responsible for your internet access charges and the Auction Tele-Conference dial-in line, which is charged at the national rate. IT IS NOT A PREMIUM RATE SERVICE. Callers from overseas should refer to their international call providers standard call rates.

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TROUBLESHOOTING

Can’t open the colour brochure? You need to have Adobe Acrobat Reader installed on your computer to access pdf files (portable document format) documents. Click here to download Acrobat Reader. This is freely distributed software. All Adobe trademarks are acknowledged.

Can’t Access the Invoice file Emailed to you?

If you were successful at an auction your invoice will have been sent by email.

The invoice will have been sent to you as a pdf file (portable document format) which requires Adobe Acrobat Reader to open the file. Click here to download Acrobat Reader. This is freely distributed software. All Adobe trademarks are acknowledged.

Audio stream doesn’t appear to work?

To be able to listen to the auctioneer, live over the Internet you personal computer needs to have Windows Media Player installed on it. This free software allows audio streaming to be played in Windows Media format as well as MP3 and WAV. Click here to download Windows Media Player.

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